The Ti Systems FAQ
What is Managed IT Support?
For a fixed monthly fee, you subscribe to unlimited technical support with Ti Systems. This allows you to call on our experts without blowing your IT budget. Some of the essential support services we offer include:
- Hardware procurement and configuration
- Management of physical and virtual servers
- Online security and threat protection
- Data recovery
You can sign up for a custom Management Service package that’s perfectly tailored to your needs. Find out more here.
How do I contact Ti Systems in case of a technical emergency?
Simply contact our 24/7 helpdesk on 1300 21 21 20. Our experienced team are on-call for when you need the help most — as it happens.
We’re always in the background managing, backing-up and updating your systems around the clock, but we know IT can be unpredictable. Whether you need help installing a program, adding a printer to your network or accessing a back-up of your data after a late-night system crash, call us on 1300 21 21 20.
How can the Ti Systems 24/7 helpdesk assist me?
Our experienced team are on standby to provide IT support for anything from hacker attacks to installing a new printer. Whatever your IT emergency, we have you covered.
Our helpdesk is available for both our Managed IT Support clients and casual clients. If you’re a Managed IT Support client, you benefit from a tailor-made IT support plan that means we craft and help you maintain a personalised IT solution suited to your unique need in the fastest response time. This means that for a fixed monthly fee, you get precision IT solutions for any emergency, at any time, no questions asked. Learn more about our Managed IT Support package, here.
How long do you take to respond to an enquiry?
At Ti Systems, we respond to your IT emergency within one hour. We know that network downtime can be devastating for your business, and that IT mishaps can happen at anytime — that’s why we also ensure you can get hold of us 24/7 via email or fill out our contact us page.
Combining our proven diagnostic and repair methods with our knowledge of your business as your Managed IT Support partner, means we can pinpoint the issue with lighting speed and deliver cost-effective, efficient and effective solutions.